Ratio Privacy Policy
This Privacy Policy explains how Ratio Staffing Substitute Teachers LLC collects, uses, discloses, retains, and protects personal information through Ratio's websites, account portal, mobile applications, and related marketplace services. It applies to educators and to schools, family child care providers, employers, workforce organizations, Resource Pool sponsors, and other authorized users.
Ratio is a technology marketplace that allows educators and organizations to find, communicate with, and book or pursue opportunities with one another. Ratio is not the employer or staffing employer of educators. This Policy describes Ratio's handling of information; each organization that receives educator information is separately responsible for its own privacy and employment practices.
1 Scope
This Policy applies to https://www.ratiostaffing.com, https://app.ratiostaffing.com, Ratio's iOS and Android applications, and related services that link to this Policy. Together, these are the Platform. This Policy does not govern an organization user's independent handling of information outside the Platform or a third-party service that provides its own privacy notice.
The Ratio User Agreement and Terms of Use governs use of the Platform. Capitalized terms not defined here have the meaning given in that agreement.
2 Information Ratio Collects
Account and Contact Information
Ratio may collect your name, email address, telephone number, mailing address, login credentials, account role, communication preferences, and information used to authenticate or secure your account. For an Organization account, Ratio may also collect the Organization's name, locations, business contact information, and the names, titles, and permissions of authorized users and administrators.
Educator Profile and Professional Information
Educators may provide resume, work history, education, qualifications, licenses, permits, certifications, training, languages, services offered, references, preferred work areas, compensation preferences, availability, and other profile information. Ratio may collect documents an Educator chooses to upload. Unless Ratio expressly labels information as verified and identifies the verification scope, profile information is user-provided and has not been independently verified by Ratio.
Organization Opportunity and Workforce Information
Organizations may provide school or program descriptions, worksite information, staffing needs, job posts, substitute or service requests, schedules, compensation information, qualification requirements, hiring preferences, facilities information, Resource Pool rules, and other information needed to use the Platform. Ratio does not require Organizations to submit information about children or students, and users should not place child or student personal information in a job post, message, or booking unless the feature expressly requires it and the user has lawful authority to provide it.
Availability Booking and Communication Information
Ratio may collect availability selections, applications, saved profiles, search activity, invitations, booking requests, confirmations, cancellations, no-show information, Opportunity status, messages, notification activity, and records of communications sent through the Platform. If users communicate outside the Platform, Ratio generally does not receive those communications unless a user sends them to Ratio for support, safety, or dispute purposes.
Location Information
With device permission, Ratio may collect approximate or precise location information to identify nearby Opportunities or Educators, calculate or display proximity, improve search results, support booking or availability features, prevent fraud, or provide another purpose disclosed when permission is requested. Ratio may also collect a location you enter, such as a home city, preferred work area, Organization address, or Opportunity worksite.
Location access is optional unless a specific feature cannot function without it. Ratio does not use background location or disclose an Educator's precise real-time device location to an Organization unless the app provides a specific notice and obtains any permission or consent required by law.
Calendar Information
If you connect a device or third-party calendar, Ratio may access availability or free-and-busy information, event timing or identifiers needed to detect conflicts, and information needed to create, update, or remove Ratio booking events. The integration screen or device prompt will indicate whether the feature reads calendar information, writes events, or both. Ratio does not intentionally use unrelated calendar content for advertising or employment decisions.
Device App and Usage Information
Ratio may automatically receive IP address, browser type, operating system, app version, device type, device or advertising identifiers where permitted, language, time zone, crash data, diagnostic logs, pages or screens viewed, features used, referring URLs, approximate location derived from IP address, and dates and times of interactions. Ratio may receive a push-notification token when notifications are enabled.
Photos Camera and Files
If you choose to upload a profile photograph, resume, credential, or other document, the Platform may request access to your camera, photo library, or files. Ratio receives only the items you select or create for upload, subject to the permission presented by your device.
Transactions and Payment Information
If an Organization purchases credits, a subscription, Resource Pool access, or another paid product, Ratio and its payment providers may collect billing contact information, transaction amount, date, product, payment status, and limited payment-method details such as card brand and last four digits. Ratio generally does not receive or store the complete payment-card number when a payment processor handles the transaction. App stores may provide purchase, subscription, and refund information under their own privacy practices.
Resource Pool Information
When a user joins or participates in a Resource Pool, Ratio may collect pool membership, invitations, administrator actions, eligibility or cohort information, participating Organization affiliations, pool visibility settings, communications, booking activity, and other information needed to operate the pool. A pool administrator may provide information about a person it invites and is responsible for having authority to do so.
Support Marketing and Feedback
Ratio may collect information you provide through customer support, surveys, webinars, events, waitlists, promotional offers, newsletter signups, sales inquiries, complaints, legal requests, or feedback. This may include the content of your request and attachments you provide.
Information from Other Sources
Ratio may receive information from another user or Organization, an Organization administrator, a Resource Pool sponsor, an app store, payment provider, calendar or mapping provider, authentication service, referral source, public professional or licensing source, or a verification provider when a feature and applicable consent permit it. Ratio may combine this information with information collected through the Platform.
3 How Ratio Uses Information
Ratio may use personal information to:
- create, authenticate, secure, administer, and support accounts;
- display Educator and Organization profiles according to visibility settings;
- help users search, match, communicate, apply, invite, schedule, and book Opportunities;
- operate Resource Pools and apply pool membership and administrator permissions;
- provide optional location, calendar, push-notification, photo, camera, file, and app features;
- process purchases, subscriptions, credits, promotions, receipts, refunds, and payment disputes;
- send transactional messages, booking notices, security alerts, support responses, and service updates;
- personalize and improve search results, recommendations, navigation, and Platform performance;
- measure usage, diagnose technical problems, test features, and conduct internal analytics;
- protect users and the Platform, prevent fraud and misuse, enforce agreements, and investigate safety or security incidents;
- comply with law, respond to lawful requests, establish or defend legal claims, and maintain required records; and
- send marketing communications where permitted and consistent with your choices.
Matching and Recommendations
Ratio may use profile information, availability, preferred locations, search activity, and Opportunity information to filter, rank, or recommend users and Opportunities. These tools support discovery and do not make final hiring, engagement, compensation, or employment decisions. Educators and Organizations make those decisions.
4 How Ratio Discloses Information
Educators Organizations and Other Users
When an Educator's profile is Visible, Ratio may disclose the profile fields available through the relevant feature to authorized Organization Users and, where applicable, Resource Pool participants. Ratio may disclose an Organization profile, Opportunity, worksite, contact, scheduling, and booking information to Educators. Ratio may disclose contact and communication information as needed to facilitate an application, booking, direct connection, or confirmed Opportunity.
Hiding a profile stops ordinary future search visibility after reasonable processing time. It does not retract information already disclosed, remove prior messages or booking records, or require another user to delete information it lawfully retained.
Organization and Resource Pool Administrators
An Organization administrator may access information associated with its Organization account and its authorized users. A Resource Pool administrator may view membership, invitations, eligibility information, pool activity, and other information disclosed in the feature or applicable pool terms. Administrators may invite or remove participants and manage permissions.
Service Providers
Ratio may disclose information to vendors that provide cloud hosting, data storage, security, authentication, customer support, email, push notifications, communications, analytics, mapping, calendar integration, payment processing, document handling, app development, professional services, or similar functions. These providers may use information only to provide services to Ratio or as otherwise permitted by their own terms and applicable law.
Third Party Integrations and App Stores
If you connect a third-party service or use an app-store feature, Ratio may exchange information with that provider as needed for the integration, purchase, subscription, authentication, calendar, mapping, or device function you request. Apple, Google, payment processors, calendar providers, and other third parties process information under their own privacy policies.
Legal Safety and Security
Ratio may preserve or disclose information when reasonably necessary to comply with law or legal process; respond to a lawful government request; protect the rights, safety, or property of Ratio, users, children, or others; investigate fraud, security incidents, abuse, or violations; enforce agreements; or establish, exercise, or defend legal claims.
Business Transactions
Ratio may disclose or transfer information in connection with due diligence, financing, insurance, a merger, acquisition, reorganization, sale of assets, change of control, bankruptcy, or a similar transaction. A recipient may use the information subject to this Policy unless another notice is provided.
At Your Direction
Ratio may disclose information when you ask or authorize Ratio to do so, including when you make a profile visible, apply to an Opportunity, accept a booking, join a Resource Pool, connect a calendar, or choose a third-party integration.
5 App Permissions and User Controls
| Permission or control | What it supports | How to change it |
|---|---|---|
| Profile visibility | Allows authorized Organizations or Resource Pool participants to find an Educator profile. | Use the Visible or Hidden profile setting. Previously disclosed information is not withdrawn. |
| Location | Nearby search, proximity, relevant results, bookings, and fraud prevention. | Deny or revoke in iOS or Android settings. Location-dependent features may be reduced. |
| Calendar | Availability, conflict detection, booking-event creation, synchronization, and reminders. | Disconnect in Ratio, the calendar provider, or device settings. |
| Push notifications | Booking notices, reminders, messages, security alerts, and service updates. | Change notification settings in the app or device settings. |
| Camera photos and files | Profile photographs, resumes, credentials, and other selected uploads. | Change permission in device settings; remove eligible content in the Platform. |
| Marketing | Product news, promotions, events, and related outreach. | Use the unsubscribe method in the message or contact Ratio. |
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6 Cookies Analytics and Similar Technologies
Ratio and its service providers may use cookies, software development kits, pixels, local storage, and similar technologies to keep users signed in, remember settings, secure the Platform, diagnose errors, understand use, measure communications, and improve services. Some technologies may support campaign measurement or advertising where permitted.
You can manage browser cookies through browser settings and mobile permissions through device settings. Blocking some technologies may prevent login, saved settings, analytics, or other features from working correctly. Where applicable law recognizes an opt-out preference signal such as Global Privacy Control, Ratio will process the signal as required for the browser or device that sends it. Ratio does not respond to other Do Not Track signals where no uniform legal standard applies.
7 Sale Sharing and Sensitive Personal Information
Ratio does not sell personal information for monetary consideration. Ratio does not disclose Educator profiles, precise device location, calendar content, or account credentials for cross-context behavioral advertising. Ratio does not use sensitive personal information to infer characteristics about a person.
Analytics or advertising technologies may transmit identifiers and internet or app activity to providers for measurement or advertising. If an activity constitutes a sale or sharing under applicable privacy law, Ratio will provide any required notice and opt-out method and will honor applicable opt-out preference signals. Ratio does not knowingly sell or share the personal information of anyone under 18.
8 Data Retention
Ratio retains each category of personal information only for as long as reasonably necessary for the purposes described in this Policy, including account operation, transactions, safety, fraud prevention, dispute resolution, legal compliance, and enforcement. Retention depends on the type and sensitivity of the information, the user's relationship with Ratio, Platform needs, legal requirements, and whether the information is needed for a pending request, transaction, investigation, or claim.
| Information | Typical retention approach |
|---|---|
| Account and profile | While the account is active and for a reasonable period after closure or inactivity to complete deletion, prevent fraud, resolve disputes, and meet legal obligations. |
| Bookings messages and pool records | For the period needed to operate the feature, preserve transaction history, address safety or payment issues, enforce agreements, and comply with law. |
| Location | Only as long as needed for the location feature, derived proximity, security, or a disclosed booking record. Ratio does not intend to maintain a continuous precise-location history unless separately disclosed. |
| Calendar | While the integration is connected or as needed for a booking, synchronization, troubleshooting, or security record. Events written to your calendar may remain there until you remove them. |
| Payment and transaction | For the period required for billing, chargebacks, tax, accounting, fraud prevention, and legal compliance. Payment providers may retain information under their own policies. |
| Technical and security logs | For a reasonable operational and security period based on risk, system needs, and legal requirements. |
| Marketing | Until you opt out or the information is no longer needed, with limited suppression information retained to honor the opt-out. |
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Deletion from active systems may not immediately remove information from backups. Ratio may retain a limited record of a deletion request, consent, opt-out, transaction, security event, or dispute when reasonably necessary. Information already disclosed to another user at your direction may be retained by that user under its own legal obligations.
9 Security
Ratio uses reasonable administrative, technical, and physical safeguards designed to protect personal information. Measures may include access controls, authentication, encryption in transit where supported, monitoring, backups, vendor management, and procedures for responding to suspected incidents. No system, transmission, or storage method is completely secure. You are responsible for using a strong password, protecting credentials and devices, and promptly reporting suspected unauthorized access to info@ratiostaffing.com.
10 Account Deletion and Privacy Requests
Account Deletion
You may initiate deletion through the account-deletion option provided in the mobile app or account settings. If you cannot access your account, you may submit a deletion request through the publicly accessible instructions on the Ratio website or by emailing info@ratiostaffing.com with the subject Account Deletion Request. Ratio may verify that the requester controls the account.
Account deletion removes the account and associated personal information from active systems, except information Ratio must or may retain for security, fraud prevention, completed or disputed transactions, tax or accounting records, legal compliance, enforcement, or another lawful purpose. Deleting an account does not automatically cancel an app-store subscription or remove information another user lawfully retained after Ratio disclosed it at your direction. Ratio will explain material retention or required subscription steps during the deletion process.
Other Requests
Depending on your location and applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion, portability, restriction or objection to certain processing, withdrawal of consent, or an appeal of a denied request. You may also update many account and profile fields directly.
Submit a request to info@ratiostaffing.com with the subject Privacy Request or use an available in-app or website request method. Describe the request and identify the account email address. Ratio may verify identity or authority using information reasonably related to the request. An authorized agent may submit a request where permitted, but Ratio may require proof of authorization and direct identity confirmation. Ratio will not discriminate against you for exercising a privacy right.
11 California Privacy Notice
This section supplements the rest of this Policy for California residents. It applies to the extent the California Consumer Privacy Act and California Privacy Rights Act, together the CCPA, apply to Ratio's processing. The categories below describe personal information Ratio may have collected during the preceding 12 months; Ratio may not collect every example from every user.
| California category | Examples Ratio may collect | Sources and business purposes |
|---|---|---|
| Identifiers | Name, email, telephone number, address, IP address, account ID, device ID, login information. | From you, devices, Organizations, and providers; used for accounts, communications, security, transactions, and Platform operation. |
| Customer records | Contact, account, billing, and limited payment-method information. | From you and payment providers; used for support, purchases, credits, subscriptions, accounting, and fraud prevention. |
| Commercial information | Products purchased, credits, subscriptions, transaction and promotion history. | From you, Ratio systems, app stores, and payment providers; used to complete and administer purchases. |
| Internet or network activity | Pages or screens viewed, searches, clicks, app use, referral data, cookies, logs, and interactions. | From browsers, devices, apps, and analytics providers; used for security, analytics, support, and improvement. |
| Geolocation | Approximate location, entered work areas, worksites, and precise device location with permission. | From you, devices, IP address, and mapping services; used for nearby results, proximity, bookings, and security. |
| Professional information | Resume, work history, education, credentials, qualifications, availability, services, and Opportunity activity. | From Educators, Organizations, references, and authorized sources; used for profiles, matching, applications, bookings, and Resource Pools. |
| Audio visual and electronic | Profile photographs, uploaded images or documents, messages, and support attachments. | From users and devices; used for profiles, communications, support, verification when offered, and safety. |
| Inferences | Preferred locations, availability patterns, likely relevant Opportunities, or suggested matches. | Derived from profile, search, location, booking, and usage information; used for search, ranking, recommendations, and improvement. |
| Sensitive personal information | Account credentials and precise geolocation; calendar data may reveal sensitive details depending on its content. | From you and devices with permission; used for authentication, security, location features, calendar integration, and booking functions. |
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California Rights
Subject to legal limits and verification, California residents may request to know or access categories and specific pieces of personal information, request deletion, request correction, opt out of sale or sharing, limit certain uses or disclosures of sensitive personal information, and receive equal service and pricing after exercising CCPA rights. Ratio will also process a legally recognized opt-out preference signal as required.
As explained in Section 7, Ratio does not sell personal information for money and does not use sensitive personal information to infer characteristics. If Ratio engages in activity legally defined as sharing, Ratio will provide the required opt-out mechanism. To exercise a California right, follow Section 10. Ratio may deny or limit a request where an exception applies and will explain the decision and any available appeal or complaint option.
California Disclosure Categories
Ratio may disclose the categories listed above for business purposes to the recipients described in Section 4, including other users at your direction, Organization and Resource Pool administrators, service providers, integrations, app stores, payment providers, professional advisers, authorities, and transaction participants. Ratio does not knowingly sell or share the personal information of consumers under 16.
12 Children
The Platform is intended for adults who are at least 18 years old. Ratio does not knowingly allow children to create accounts or knowingly collect personal information directly from children through the Platform. If Ratio learns that a child provided personal information without lawful authorization, Ratio will take reasonable steps to delete it. Contact info@ratiostaffing.com if you believe this occurred.
13 Users Outside the United States
Ratio is based in the United States. If you access the Platform from another country, personal information may be transferred to, stored in, or processed in the United States and other countries where Ratio or its providers operate. Those countries may have different privacy laws. Ratio will use safeguards required by applicable law for covered transfers.
14 Third Party Services
The Platform may link to or integrate with websites, app stores, calendars, maps, payment services, communication tools, social networks, or other third-party services. This Policy does not govern a third party's independent collection or use of information. Review the third party's privacy notice and permission settings before using its service.
15 Changes to This Policy
Ratio may update this Policy to reflect changes in the Platform, data practices, service providers, or law. Ratio will post the revised Policy and update the date above. If a change materially affects privacy rights or the use of previously collected information, Ratio will provide additional notice or obtain consent when required by law.
16 Contact Information
Questions, privacy requests, complaints, or notices may be sent to:
Ratio Staffing Substitute Teachers LLC
Privacy Department
58 West Portal Ave #639
San Francisco CA 94127-1304
Email info@ratiostaffing.com
Website https://www.ratiostaffing.com